FAQ

Checkout our frequently asked questions below. If you still can't find your answer, please contact us.

Customer Service: info@motsusocks.com

Shipping & Delivery

  • Free ground shipping is available on all domestic orders.
  • All orders ship within 1-3 business days from the date or your order confirmation. All orders received before 12pm EST will be processed same day; any orders placed after 12pm EST will be processed on the following business day. Orders placed Friday after 12pm EST will ship the following Monday.
  • Once your order has shipped, you will be provided with a tracking number.
  • You can also track the status of your order by logging into your account. Go to "My Orders" and click "View Order". Then click "Track Your Order" and a message will appear with a tracking link.
  • If you have not received an order confirmation email please contact sales@motsusocks.com with your order number, billing last name, and email address or zip code.
  • Store pickup is available within 2 business days. You will be contacted by email when your items are ready to be picked up. There is no charge for this service.

Delivery Times

Order on this day before 12:00 PM ESTNext Day Air2nd Day AirExpress SaverGround Shipping
1 business day2 business days3 business days3-5 business days
MondayTuesdayWednesdayThursday3-5 business days
TuesdayWednesdayThursdayFriday3-5 business days
WednesdayThursdayFridayMonday3-5 business days
ThursdayFridayMondayTuesday3-5 business days
FridayMondayTuesdayWednesday3-5 business days
SaturdayTuesdayWednesdayThursday3-5 business days
SundayTuesdayWednesdayThursday3-5 business days

Payment Methods

We accepts the following payment methods:

  • Visa, MasterCard, Discover, American Express, PayPal. All prices are in USD.

Refunds & Exchanges

All orders must be returned within 15 days of purchase for a full refund. Returned items must be in the exact same condition as they were received. Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without the original packaging. Returns that do not meet these requirements are accepted at the discretion of Motsu Socks. Upon receipt, returns are processed and refunded within 7-10 business days and confirmation will be communicated via email.

Exchanges

At this time, we do not accept exchanges. We will only replace defective or damaged items. If you need a different color or size, we recommend ordering the desired item and returning the order(s) as needed. Returns that do not meet the above return policy are accepted at the discretion of Motsu Socks.

Return Shipping

To return your product, please send your product with its original packing and the receipt or proof of purchase to: 127 N Main Street, Suite B, Simpsonville, SC 29681, US

You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

Please consider using a trackable shipping service or purchase shipping insurance as to we can not guarantee that we will receive your returned item.

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